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CSYNC OS configured for nLighten
04COMMAND LAYER
Unified visibility and decision support across customer outcomes and estate performance.
Management and operational visibilityEstate dashboards, KPIs, compliance and service performance
03SYSTEMS OF WORK
Execution environments where business operations are planned, governed, and delivered.
Connects to existing systemsSITE OPERATIONS
Asset register and maintenance
Work orders and mobile execution
Operational risk and controls
Supplier operational management
SERVICE MANAGEMENT
Requests and fulfilment
Incident, problem and change
SLA tracking and communications
Customer portal
02PLATFORM SERVICES
Common capabilities that power intelligence, automations, and governance.
Core ServicesAI ServicesInterop ServicesGovernance Services
01OPERATIONAL ONTOLOGY
A shared operational language connecting data, relationships and context into a single source of operational truth.
Unified DataRelationshipsContext
Customers, services, sites, assets, people and suppliers